jiliday Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

The personal information we collect is used primarily to create and manage your jiliday account, process deposits and withdrawals in Philippine pesos, verify your identity in line with our Know Your Customer obligations, and provide you with access to our casino, live casino, bingo, and game lobby sections. We also use your data to communicate important account updates, respond to support enquiries, and send you relevant platform notifications — you can opt out of non-essential communications at any time by contacting [email protected]. Your data helps us detect and prevent fraud, money laundering, and other prohibited activities that could harm the integrity of the platform or other players. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you personally. We will never use your personal information for purposes that are incompatible with those described in this Privacy Policy without first obtaining your explicit consent.

jiliday does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of jiliday or other users. In the event of a business restructuring or transfer of platform operations, your data may be transferred as part of that process, and you will be notified in advance where required by law. Outside of these circumstances, your personal information remains strictly confidential.

We retain your personal information for as long as your jiliday account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period as required under Philippine gaming and anti-money laundering regulations. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you request the closure of your account, we will process your request in accordance with our data retention obligations and inform you of the timeline for deletion. You may contact [email protected] at any time to enquire about the specific retention period applicable to your personal data. We are committed to not holding your information for longer than is genuinely necessary.

As a player based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where there is no longer a lawful basis for retaining it. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and respond appropriately. We will acknowledge your request within a reasonable timeframe and aim to resolve it as quickly as possible. Please note that some requests may be subject to legal limitations — for example, we may be required to retain certain transaction records regardless of a deletion request. We will always explain clearly if a limitation applies to your specific request.

The jiliday platform uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and analyse how players interact with different sections of the site. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as login and deposit. We may also use analytics cookies to understand aggregate usage patterns and improve the mobile experience for Filipino players — these cookies do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. By continuing to use the jiliday platform after being presented with this notice, you acknowledge our use of cookies as described here. We do not use cookies to serve third-party advertising or to track your activity across other websites.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify you through the platform or by email. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Your continued use of the jiliday platform after any update has been published constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact us at [email protected] to close your account. We are committed to keeping this policy clear, accurate, and up to date at all times.